Access to Health Records

Please complete our online form to make a request.

• View our accessing health records leaflet (opens in new window).
• View the Patient Information Privacy Policy.
• View our Data Protection, Confidentiality and Disclosure Policy (opens in new window) and Procedure (opens in new window).

If you are unhappy with how we have used, shared, stored, or protected your personal information, you can raise a data protection complaint with us.

How to contact us

Please email the Information Governance Team: sfh-tr.information.governance@nhs.net 

What we will do

We will:

• confirm we have received your complaint (we aim to acknowledge within 5 working days, and we will acknowledge within 30 days of receiving it)
• look into your complaint without undue delay, making appropriate enquiries and keeping you updated on progress
• tell you the outcome without undue delay.

We aim to provide a full response within 30 calendar days. If your complaint is complex or we need input from other teams, we will keep you informed and explain any revised timescales. 

If you remain dissatisfied

If you are not satisfied with our response, you have the right to raise your concern with the Information Commissioner’s Office. Government guidance says you should contact the organisation first and then escalate if you are unhappy with their response. 

Information on how to complain is available here: Make a complaint – Information Commissioner’s Office.