Florence


'Florence' (or Flo to her friends) is a simple and easy to use text messaging service that helps you manage your health and wellbeing. Flo was designed by professionals within the NHS to provide you with tailored support to suit your needs. 

To learn more about Florence, including how she stores and uses your information, download a full guide here

Flo resources

If you are already signed up to Flo, click on the sections below to access the resources referred to in your Flo course:

Disclaimer: EMCAVS are not responsible for third party resources 

FAQ

How does Flo work?

Flo will support you to manage your health using SMS text messages to and from your mobile phone.

How do I sign up to Flo?

Signing up to Flo is easy. When you have had a chat with your care professional, they will add a few details to Flo’s system: your name, date of birth and your mobile number.

If, for whatever reason, you decide that you want to stop using Flo, you simply need to send “STOP”, and Flo will stop sending you messages. The choice is yours!

Would Flo cost me anything?

No. If you are receiving messages from Flo, or replying to her from the UK you will not be charged for the messages – you can even use Flo if you have a pay-as-you-go phone with no credit. 

What sort of messages would Flo send me?

Once set up, Flo will send you text messages about an aspect of your health you’d like to improve, such as sleep, fatigue, nausea or managing your emotions.

Depending on what Flo is helping you manage, she may ask you to send her some information or suggest you try various 5-minute exercises, but she will always give you the option to continue without doing so.

Outline of the Programmes

These are 6 to 8-week programmes on managing health concerns related to cancer for patients across the East Midlands. Once signed up, you’ll receive texts 4 to 5 days each week.

The programmes are based on NHS-approved resources and principles of Cognitive Behavioural Therapy. They will give you information about how the things you do, think, and feel can affect your health, and suggest helpful strategies. 

To learn more about Florence, including how she stores and uses your information, download a full guide here